HOW TO RETURN

You have 14 days from the shipping date of your order to return your purchase from alef.store free of charge. The items must have all their labels and be in perfect condition.

REFUND

For the prepaid orders:

The refund will be made on the same bank card which was used for payment during 10-14 days after receiving refund notification.

SECURE PURCHASING

For the prepaid orders:

The refund will be made on the same bank card which was used for payment during 10-14 days after receiving refund notification.

SECURE PURCHASING

The security of the information our customers submit on alef.store  is one of our highest priorities.

Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.

DELIVERY METHODS AND COSTS

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

PAYMENT METHODS

PRIVACY AND COOKIES STATEMENT

1. Every time You use this website You will be bound by the then current Privacy Statement and You should review this text every time You use the website to verify that You are happy with it.

 

2.By registering at this website and/or by providing personal data You expressly provide Individual Entrepreneur (registered address: Novodmitrovskaya 2, k 7, 478 Moscow, Russia, 127015) and its authorized representatives acting in accordance with the confidentiality agreements ("we", "us") with your direct consent to process your personal data by means and for purposes defined below.

 

3. Your following personal data could be processed by us: i. First name, middle name and last name; ii. E-mail address; iii. ID or passport number; iv. Telephone (mobile) number; v. Postal address; vi. Payment data (credit/debit card number, account bank number, etc.) vii. User name (login) and password; viii. Age (date of birth), etc.

 

4. Personal data You provide will be processed for the purposes of:

 

  1. the performance and enforcement of the purchase and sale contract over the products You have purchased, or of any other contract between You and us;

  2.  attending to Your requests;

  3. v. in the event that You facilitate us personal data of a third party You shall be responsible of informing about the use of such data and obtaining the relevant express consent. In the event that You have purchased a product or a gift card, then the personal data of the third party provided by You shall be used for the following purposes: (a) managing of the delivery and/or verification of correct receipt of the corresponding product and;(b) attending to any query or suggestion you may formulate in respect of said product.

  4.  When you choose as payment method "cash on delivery", please be informed that in case you return the items purchased, it would be necessary for you to provide certain additional data, that would be processed solely for the purpose of reimbursing the price, as your bank account details and such bank account information – in case necessary - could be disclosed to third parties working for cross boarder bank transfer including but not limited to the transfer banks.

  5. Should you choose to check the option to store your PAYMENT DATA (i.e. credit / debit card data), you expressly authorize us to process and store the data indicated as necessary for activation and development. The Card-Verification-Value-Code (CVV) will only be used to make able the purchase in progress, and will not be stored or processed subsequently as part of your PAYMENT DATA. Giving us your consent to activate this functionality, allows your data to appear auto filled in subsequent purchases on this website, so you will not need to enter the data in each new process, and such consent shall be valid and effective for subsequent purchases. You can change your PAYMENT DATA and revoke your consent for processing and storing at any time through My Account section – Payment Data. We store and transmit your card’s data according to the main standards of confidentiality and security of credit and debit cards, in compliance with Payment Card Industry Data Security Standard (PCI DSS). When using this functionality, changing your password may be requested for security reasons. Remember that security when using the website also depends on proper use and conservation of certain key/passwords confidential. Vii

  6.  Activate the mechanisms necessary to prevent and detect unauthorised uses of the website, for example, during the purchase and returns process as well as potential fraud being committed against You and/or against us. If we consider that the transaction may be fraudulent or we detect abnormal behaviour which indicates attempted fraudulent use of our features, products or services, this processing may result in consequences such as the blocking of the transaction or the deletion of your user account.

  7.  For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the website wwwalef.store

  8.  Personalise the services we offer you and enable us to give you recommendations based on your interactions on the website and an analysis of your user profile (for example, based on your purchase and browsing history). Likewise, show you ads on the Internet which you may see when visiting websites and apps, for example, on social media. The ads you see may be random, but on other occasions they may be ads related to your preferences or purchase and browsing history.

  9. Data enrichment: When we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of your needs and preferences related to our products and services (including for the purposes of analyses, generating user profiles, marketing studies, quality surveys and improving our interactions with our customers). This refers, for example, to the way we may combine your information if you have a registered account and, using the same email linked to your account, you make a purchase as a guest, or to information which is automatically compiled (such as IP and MAC addresses or metadata) which we may link with the information you have provided us directly through your activity on the website or in any of our stores (for example, information related to your purchases, whether in brick and mortar stores or online, your preferences, etc.).

  10. We, being in charge of the file, undertake to keep your personal information confidential and to ensure theexercise of your access, rectification, cancellation and objection rights by sending a letter to the above referredaddress or to the registered address of Inditex, S.A., as provided in the paragraph below, to the attention of "DataProtection Right - Russia " or by e-mail to the  corporate Data Protection Department at: info@alef.store

5. Personal data You provide can be processed by the means of automated and/or non-automated processing:collection, systematization, accumulation, retrieval (offloading) and other means described in the current Privacy Statement.

6. The correction (updating, modification) of personal data will be arranged by us in the following cases:

  1.  after you provide us with the corrected (updated, modified) personal data;

  2.  as per the request of an authorized federal executive body for the protection of rights of the subjects of personal data or other authorized state bodies;

  3.  in other cases stipulated by applicable legislation

 7. The rendering of personal data anonymous, blocking, deletion and destruction of personal data can be arranged in the cases and for the reasons stipulated by applicable legislation.

8.You are hereby informed that by registering and providing us with information via this website, you are expressly authorising us to make these disclosures. Likewise, when necessary for the fulfillment of the abovementioned purposes, as well as the development or support of certain services or functionalities, third party suppliers may have access to your personal data, as per example suppliers of technological services, financial transaction management, logistics services, transportation, order management and customer service,  and / or analysis of the transactions made through the website in order to provide our users with sufficient guarantees in purchasing transactions, etc. Your consent to this access/disclosure includes those cases where for efficiency of the provision of the services, providers may be located in and/or have access to the data from countries or territories outside Russia, as territories/countries within the European Economic Area or United States of America.

9.Your consent given to us to process and cross-border processing your personal data will be valid until you recall this consent by sending a letter to the above mentioned address

10.The user (You) hereby guarantees that the personal data provided is true and accurate and undertakes tonotify any change or alteration to the same. Any loss or damage caused to the site or to the person responsible for the web-site or to any third person through the provision of erroneous, inexact or incomplete information on the registration forms will be the exclusive responsibility of the User.

© All Rights Reserved. Individual entrepreneur Bogatyrev Anton Evgenievich www.alef.store

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